The Roasted Life Promise

We appreciate your business and we guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products provided the following guidelines are applied.

Get RMA Information

If you need to send a product back to us for credit or exchange, please email our Returns Specialist to get an RMA number first. A RMA number allows us to recognize your return when it comes in and allows an easy process for credit or exchange. We do not honor returned product without an assigned RMA number.

* Any product returned without an RMA number will not be recognized, and in turn will be denied any credit or exchange.

Refund Requirements

We require customers to ship back a minimum of 80% of the opened product to:

The Roasted Life Returns
106 S Main St
Urbana, MO 65767

If customer is requesting a product refund or an exchange. Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 75% of your product is, please see table below. Upon receipt of the product, we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery.

Samplers: No returns

1/2 lb bag: Must return at least 5 oz.

1 lb bag: Must return at least 11 oz.

*If you do not return any product, you will not receive any refund or be able to exchange the product.

Exchanges

If you are unhappy with anything that you receive or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements").

The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping.

In the event you receive damaged product, call our Customer Service Department within 24 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.

Shipping Cost

Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will send you a new product with no additional shipping charge. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred during shipping.